Garage Krawotec GmbH Raimund Faber

Wir kommen aus dem Harz und sind mit unserem 4 Wochen alten Womo auf Moseltour.Und dann an der trumaheizung Fehler E517H und die Nacht war Frost am nächsten Morgen sind wir gleich zu krawotec nach Trier gefahren super Service ganz tolle Mitarbeiter und nachdem eine Platine ausgewechselt war lief unsere Heizung 3Stunden später wieder obwohl wir keinen Termin hatten nochmal vielen Dank und weiter so . Wir können sie nur weiterempfehlen 👍👍👍👍 K u.C Nitschke

I took the time to write this short review immediately after I arrived at home. Motives of the service visit: - lack of functioning of lpg (gpl) installation; an error visual and sound and impossibility of switching from benzin (gasoline) to lpg (this is the reason for choosing this service, on a google search I found them for being authorised and dealers o the same lpg type that I have on my car) - oil change (or simple revision) - tire change (this info was on their website, that was how I found that they do also this) Positive aspects: - pleasant atmosphere in the waiting area - promptitude of the staff - the head mechanic noticed me about the precare condition of the replacement tires that I brought (winter tires) to be fitted. This determined me to take an expensive but necessary decision to buy new ones. - they brought the new tires very fast thom a third party Negative aspects: - they haven't change the oil filter (this in my opinion was the difference from 4 stars to just 2), I verbally asked to be done (in english because I don't speak german) at the check in. Maybe a mistake of mine, I should have write on the initial paper that was given to me to be signed. For how much does cost this oil filter (total bill was 740 euro) , I repeat, is unpardonable. For sure this is the first time I change oil to a car without replacement of the oil filter, not to mention the air filter, that is also a must in my opinion and of every other car service I went to. - after the tire change, at over 110 km/h the steering wheel is wobbling slightly. I know that is an effect of improper equilibration on one or both front wheels. This is admissible as a normal fault, considering it is not very strong or unbearable. - from the start I would have not gige 5 stars because the chief mechanic was very contraryated with my request on "fixing" the lpg installation. He asked me, very troubled, was exactly do I want him to do in this matter. At first I didn't understood the question. I asked him back, just to double check, if the installation was working. He replied: No. After this I really didn't understood what he needed from me, exactly. For me it was simple. I needed the thing fixed, within a reasonable budget. I tried to explain as good as I could (to be noted that nobody there was speaking english good enough for us to understand each other easily). They were explaining me the cost off computer testing the problem and the price for the manufacture hour..etc. When I left the service I understood what was all the fuss about: my car keeping the place occupied with a reparation that they could not prognose haw much would last... By the way, the fix was very simple, just to erase an error code in the computer.. - and other minor issues also ..... I would come back to this service, but this time with my homework done and with a detailed list o costs on email in advance.... I would recommend this service only to german speakers.